FAQs

1. Product Information

Q1: Who can use Clipclean Shaving products?
A1: Our trimmer and grooming products are suitable for all genders and various skin types, especially those looking for a gentle, safe, and efficient way to remove or tidy up body hair.

Q2: Can the trimmer be used on sensitive areas?
A2: Absolutely. The Clipclean Shaving trimmer features a high-precision ceramic blade and a low-noise, low-friction design to minimize cuts and irritation, making it safe for intimate areas.

Q3: Is the product waterproof?
A3: Yes, our trimmer is IPX7 waterproof, allowing you to use it in the shower or in both wet and dry conditions. Cleaning the trimmer is also hassle-free.

2. Orders & Payment

Q4: Which payment methods do you accept?
A4: We accept various payment methods, including credit cards (Visa, Mastercard, American Express) and PayPal. Please check the checkout page for the full list of options.

Q5: Can I modify or cancel my order after placing it?
A5: If your order has not been shipped yet, please contact our customer service to request any changes or cancellations. Once an order has shipped, you may need to wait until it arrives and then initiate a return or exchange.

3. Shipping & Delivery

Q6: Which countries/regions do you ship to?
A6: We ship to most regions worldwide. Please enter your shipping address at checkout to see if delivery is available and to view any applicable shipping fees.

Q7: How long will it take for my order to arrive?
A7: Orders are typically processed and shipped within 1–3 business days. Delivery times vary by location, usually 7–14 days. Please note that holidays or unforeseen circumstances may cause delays.

Q8: How can I track my order?
A8: Once your order ships, you’ll receive a tracking number via email. You can use this number on our website or the carrier’s site to check your shipment’s status.

4. Returns & Warranty

Q9: Do you offer returns or exchanges?
A9: Yes, we provide a 30-day return/exchange policy. If you are not satisfied with the product or if there is a quality issue, you can contact our customer service within 30 days of receiving your order to initiate a return or exchange. Please refer to our Return Policy for details on shipping costs.

Q10: Is there a warranty for the trimmer?
A10: Yes, we offer a 12-month warranty. If your product malfunctions under normal use due to non-human damage, we will repair or replace it free of charge. Please keep your proof of purchase.

5. Usage & Maintenance

Q11: How do I clean and maintain the trimmer?
A11: After each use, remove the blade head and rinse it under water or use the included cleaning brush to remove any hair. The trimmer body is water-resistant as well, but make sure it is turned off before cleaning. Let it dry thoroughly, and you can apply a small amount of lubricant to the blade for smoother performance.

Q12: How often should I replace the blade head?
A12: This depends on your usage frequency and hair type. Generally, we recommend replacing the blade head every 3–6 months to ensure optimal trimming results and hygiene.

Q13: How long does the battery last on a full charge?
A13: A fully charged trimmer typically provides around 60 minutes of continuous use. Actual battery life may vary depending on usage habits and the areas being trimmed.

6. Other

Q 14: How do I contact customer service?
A 14: You can contact us via email, online chat or social media direct message. We aim to respond within 1-2 business days.

Q 15: Where can I find more body hair trimming tips or instructions?
Answer 15: We regularly share trimming, grooming and skincare tips on our blog or in our “Trimming Body Hair Tips” section. Please feel free to check back for more instructions.